Challenges in retail industries

The crisis of consumer confidence, changes of consumer buying patterns, restriction of credits and collapse of spending, are some of the main effects of the financial crisis affecting retail industries and causing, as a consequence, significant loss of revenues and profits.

Globalisation will force retail companies  to dramatically improve their supply chain efficency, reducing supply chain risk. On the other site, retail companies will have to put the customer at the center of their business strategy and operations.

Whether motivated by the economy, competition or a shift in strategic focus, the dialogue in some boardrooms has to answer to the following questions:

• What would be different if we put the customer at the center?
• What would we have to change?
• How would we get started?
• How would it make us more profitable?

Although many retailers are trying to embed customer orientation practices into their organization’s decision-making and culture, most are struggling to make real progress.

CBE partners with retail companies to address their most important strategic, operational, and organizational challenges.  Our focus on delivering lasting competitive advantage has helped our clients succeed in an increasingly challenging marketplace.